REFUND AND RETURNS POLICY
At SOUVVIP, we want you to be completely satisfied with your purchase. If you are not fully satisfied, our Refund and Returns Policy allows you to return or exchange most items under certain conditions.
1. Return Eligibility
You may return items purchased from SOUVVIP within 30 days of the delivery date for a full refund or exchange, provided the items are in their original condition, unused, and in their original packaging. Certain products, including but not limited to personalized items and items marked as final sale, are not eligible for returns or refunds.
2. Refund Process
After we receive and inspect your return, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account, depending on your payment provider.
3. How to Return an Item
To return an item:
- Contact Us: Email us at info@souvevip.click to initiate a return and receive a return authorization number.
- Return the Item: Package the item securely and send it back to us at the following address:
SOUVVIP
8518 37th St SE
Jamestown, North Dakota
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect items).
4. Exchanges
If you need to exchange an item for a different size or color, we are happy to assist. Contact our customer support team, and we will guide you through the exchange process.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at info@souvevip.click. We will arrange for a replacement or full refund at no additional cost to you.
6. Non-Returnable Items
Certain products are not eligible for return or exchange, including:
- Opened or used items
- Gift cards
- Final sale items
- Perishable goods (if applicable)
Effective Date: January 13, 2025